FAQ: Hosted E-mail

Hosted E-mail

Hosted E-mail

How does a Hosted Microsoft Exchange Solution work?

Hosted Microsoft Exchange offered by Maestro Hosting allows customers access to Microsoft’s newest business-class messaging platform without the purchase, implementation, or maintenance headaches of an in-sourced solution. Maestro Hosting deploys Microsoft Exchange Server in our redundant, carrier-grade data center, and offers business-class e-mail as a hosted service via Microsoft Outlook 2007, the Web, or a mobile device.

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What version of Exchange do you host?

Hosted Exchange 2007.

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What if I use Microsoft Outlook today? Why would I switch to Chinook’s hosted Exchange?

Microsoft Outlook is the e-mail client that works with Microsoft Exchange, so a “switch” is not really required. Outlook is the client software that works with the Exchange e-mail server. Your users can take advantage of the familiar user interface of Outlook and now gain all the benefits of shared calendars, mobile e-mail, Outlook Web Access, continuous backups of the system, and more with Exchange Server.

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Can our customers access their e-mail with Outlook as well as POP3 clients?

Yes. Maestro Hosting supports access to Exchange accounts via the following technologies:

  • Outlook Anywhere using Outlook 2007 with automatic configuration (installation media available via download)
  • Entourage
  • Secure POP3
  • Secure IMAP
  • Exchange ActiveSync on Windows Mobile, Palm, and iPhone devices
  • Outlook Web Access
  • Blackberry Enterprise Services (at an additional per-user charge)
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Because of security concerns, I have traditionally run Exchange on-premise. How secure is Maestro Hosting Hosted Exchange?

Maestro Hosting Hosted Exchange Service is based on Exchange Server 2007, which offers a number of security enhancements over previous versions. Maestro Hosting’s hosted Exchange also provides a steady stream of updates to virus and spam defenses to proactively defend against e-mail-borne threats.

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I have a lot of e-mail in my current system that I would like to maintain and use moving forward. Can you import old POP3-based e-mail?

Yes. Maestro Hosting can import your existing e-mail files—from POP3 systems, internal Exchange implementations, and even other hosted Exchange services.

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E-mail migrations have traditionally been very painful. What is involved in switching to your service? Do you have documentation for the migration?

Maestro Hosting understands the transition issues associated with Microsoft Exchange. We have developed a structured, proven migration process, and we provide detailed migration documentation. For most customers, the service can be implemented
internally by walking through a few simple steps. For customers who would like help with the migration, Maestro Hosting can provide professional services upon request. Click here to request more information.

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Does Maestro Hosting’s Hosted Exchange Service work with my Palm Treo, iPhone

Yes, Maestro Hosting supports mobile device synchronization through Microsoft ActiveSync.
Maestro Hosting SharePoint FAQ Page 1 Last Updated June 30, 2008

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